Magic quadrant for contact center as a ser vice, nor th america. Aspect positioned in the leaders quadrant of the 2011 magic. Microsoft is a leader in 18 gartner magic quadrants. Aspect software reinvents customer service using remedyforce. Companies should evaluate vendors technology and ability to deliver in relevant regions. The company, a global provider of unified communications, or uc, and collaboration services and software, was evaluated by gartner on completeness of vision and ability to execute. Software technology providers include companies such as aspect, br oadsoft and genesys.
Aspect enterprise solutions aes, a leading global provider of softwareasaservice saas trading and risk management solutions, today announced it has been positioned by gartner, inc. Gartner, magic quadrant for workforce engagement management simon harrison, jim davies, february, 2019. Magic quadrant for contact center infrastructure, worldwide source. At the heart of business are people, the customers and employees that determine its success and the strategies and tools needed to support them. Recognition as a frontrunner by gartners software advice is. Aspect a leader in gartners magic quadrant for contact center. Gartner also released a magic quadrant report, magic quadrant for the crm customer engagement center 2016, which examined the global market for. Gartners software advice names bright pattern frontrunner for. Mar 10, 2010 aspect positioned in the leaders quadrant for 2010 magic quadrant for contact center infrastructure worldwide.
With their magic quadrant series, the analyst firm annually updates the standings of different competitors and providers within the same market, all while providing a solid foundation and definition for what makes up the service they are looking at. Aspect via promero, authorized reseller aspect software. Gartner has named microsoft security a leader in five magic quadrants, which demonstrates balanced progress and effort in all execution and vision categories. Gartner magic quadrant research methodology provides a graphical competitive positioning of four types of technology providers in fastgrowing markets. Gartner may 2014 vendor strengths and cautions alcatel lucent enterprise alcatel lucent enterprise is a verticalized division of alcatel lucent that is headquartered in france. Although extremely strong and mature functionally and in terms of delivery, it lacks momentum outside its installed base. Aspect workforce optimization enterprise it software. Built with refactored components from a previous onpremise solution, the aspect via ccaas offering comes with support for multichannel customer interaction, and support for inbuilt integrations with salesforce and. Contact center infrastructure is a mature market, yet one in which many dynamic forces are affecting purchase and deployment decisions in evolving ways in order to improve customer engagement.
In the gartner magic quadrant for software asset management 2019, flexera was recognized as a leader because flexera has the most extensive support at an application level for vendors such as ibm, micro focus, microsoft, oracle, quest, sap and vmware. Kinaxis positioned as a leader in gartners magic quadrant. Vendor risk management solutions enable organizations to accurately ascertain the security and compliance risks associated with their it thirdparties, creating a centralized register of these. Oct 25, 2018 2018 has been quite the year for jaggaer. Magic quadrant for contact center as a service, north america. Metacompliance tech company recognised in gartners magic. Calabrio named a visionary in the 2020 gartner magic quadrant for workforce engagement management for fourth year running discover why, download the report. Aspect software based out of massachusetts in the us, aspect software offers ccaas through the aspect multitenant platform. In may, jaggaer was named a leader in gartners magic quadrant for procuretopay suites.
Aspect unified ip call center software promero, authorized. Aspect new to this magic quadrant, aspect is based in scottsdale, ariz ona and is a softwar e technology provider offering its aspect hosted multiinstance ser vice, which is based on its own purposebuilt softwar e platform. Aspect is described as a leader in the magic quadrant for contact center infrastructure world wide report published by gartner in 2012. Jul 20, 2011 aspect positioned in the leaders quadrant of the 2011 magic quadrant for contact center infrastructure worldwide. Gartner news alert in the leaders quadrant of the 2010 magic quadrant for contact center infrastructure, worldwide report. According to gartner, leaders are highviability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will.
However, switching to aspect via and going through the process of configuring the system, many resources and tools were not only hard to use but also we did not receive explanations. Sep, 2007 aspect software, avaya, cisco systems, genesys telecommunications laboratories, and nortel have all retained their status as leaders in gartners magic quadrant for north american contact center infrastructure, while interactive intelligence rejoins the top quadrant. Although this magic quadrant focuses on premisesbased cci offerings, a vendors ability to offer viable private cloud and ccaas services to customers who may wish to eventually migrate to such services positively affects its score on the completeness of vision axis. To us, its a huge honour to be positioned in gartners 2019 magic quadrant for security awareness computerbased training, said robert obrien. Get your complimentary 2018 gartner magic quadrant report leading brands around the world choose avaya contact center solutions to transform their customer experience and support operations. Magic quadrant for contact center infrastructure published.
Gartner magic quadrant for contact center infrastructure, worldwide by d. Get your complimentary copy of the 2018 gartner magic quadrant to learn why avaya has been named a leader in contact center infrastructure 17 times. Aspect positioned in the leaders quadrant of the 2011. In fact, microsoft is the only cloud computing vendor that is a magic quadrant leader in all of the major cloud services categories, including iaas, platform as a service paas, and software as a.
Aspect magic quadrant contact centre infrastructure worldwide aspect was positioned in the leaders quadrant of the 2011 magic quadrant for contact centre infrastructure worldwide. Gartner may 2018 vendor strengths and cautions aspect software aspect software, a u. Aspect positioned in the leaders quadrant for 2010 magic. The magic quadrant names several solution vendors that have been classified by gartner as offering comprehensive vendor risk management vrm solutions.
It vendor risk management 2019 gartner magic quadrant i. Mar 22, 2012 aspect enterprise solutions, provider of multicommodity trading and risk management software asaservice saas applications delivered in the cloud, today announced it has been placed by gartner, inc. The frontrunners quadrant report analyzes hundreds of products to. Application leaders should evaluate vendors technology and their ability to deliver in relevant regions.
Magic quadrant for analytics and business intelligence platforms. Aspect software contact center solutions for large call. The report shows bright patterns partner, aspect software. Magic quadrant for energy trading and risk management platforms source. Aspect also off ers its multitenant zipwir e ser vices. As companion research, gartner critical capabilities notes provide deeper insight into the capability and suitability of providers it products and services based on specific or customized use cases. This vendor evaluation report aims to help application leaders make the right choice when it comes to adjusting the mindset and technologies to manage agents daytoday roles. Aspect enterprise solutions earns place in leading analyst. May 14, 2019 kinaxis recognized for the third consecutive time in leaders quadrant for completeness of vision and ability to execute. Tibco spotfire offers strong capabilities for analytics in dashboards, interactive visualization, data preparation and workflow.
August saw the company recognized again, this time as jaggaer was recognized as a leader in the magic quadrant for strategic sourcing application suites. Aspect enterprise solutions is positioned in gartners magic. When customers reach out to the call center to resolve a complex issue, they expect to be connected to an agent who can serve as a customer advocate who has the context to know who they are, anticipate their needs, make them feel valued and resolve their issue on the. Based out of massachusetts in the us, aspect software offers ccaas through. Gartner positions ultimate software in the leaders quadrant. Ulti, a leading provider of human capital management hcm solutions in the cloud, announced today that it has been positioned by gartner, inc. Apr 07, 2011 aspect enterprise solutions aes, a leading global provider of softwareasaservice saas trading and risk management solutions, today announced it has been positioned by gartner, inc.
Mar 21, 2006 aspect software announced today that it has been positioned in the leaders quadrant in gartners magic quadrant devoted to contact center infrastructure, i. Finally, we come to the visionaries for this years north american magic quadrant in ccaas. Aspect enterprise solutions aes, a leading global provider of softwareasaservice saas trading and risk management solutions, today announced it has been positioned by. Aspect via customer expectations are constantly changing, and you need a cloud contact center that can keep up with them. Magic quadrant for contact center infrastructure bright pattern. Recovery point is one of 11 providers to have been selected for inclusion in the 2019 report and, notably, one of only three vendors with solutions that cover complex heterogeneous infrastructure across hybrid environments. Aspect software is celebrating the european launch of its 100 per cent cloudbased customer engagement centre cec platform, aspect via, this month. Gartner inc, in the magic quadrant for contact center infrastructure report, published may 22, 2014. Choose business it software and services with confidence. Most content marketing platforms cmps include capabilities to support editorial planning, collaboration, and workflow, as well as tools and services to publish content of all types. Microsoft securitya leader in 5 gartner magic quadrants. Oct 17, 2019 aspect was named a niche player this year based on its relatively small market presence compared to other competitors in the list this year. Jul 24, 2019 to us, its a huge honour to be positioned in gartners 2019 magic quadrant for security awareness computerbased training, said robert obrien, ceo of metacompliance.
Aspect positioned in the leaders quadrant of the 2011 magic quadrant for contact center infrastructure worldwide. Aspect enterprise solutions aes, a leading global provider of software asaservice saas trading and risk management solutions, today announced it has been positioned by. Johnson, june 27, 2011 the magic quadrant is ed 2011 by gartner, inc. Aspect enterprise solutions is positioned in gartners. Jaggaer recognized in both gartner magic quadrant reports. Magic quadrant for contact center infrastructure source.
Magic quadrant for contact center infrastructure, worldwide. Atento is a global leader within the prestigious magic quadrant developed by gartner consulting in the area of customer management contact center bpo. The gartner document is available upon request from calabrio. Aspect magic quadrant contact centre infrastructure. Gartner march 2012 vendor strengths and cautions allegro product. Getting your company recognized in the eams magic quadrant can reap huge rewards for your company and increase your sales pipeline. Cxone, five9, aspect, and ringcentral in annual frontrunners call center quadrant. Gartner is generally one of our favorite goto sources when it comes to the latest industry rankings and breakdowns. Available to all verticals in the uk and europe, aspect viaas launch marks the companys aggressive global expansion plans. Management platforms magic quadrant for energy trading and risk.1392 473 333 1110 428 1482 430 212 1033 669 1036 1503 1326 951 1416 1437 1211 282 326 342 1392 861 1413 1423 683 1094 79 244 1394 1501 229 460 109 1113 28 931 799 1160 492 573 295 1362 167 1125 1096 864 672 999 649